Refund Policy

At AT&G, we take pride in sourcing fresh, high-quality products and carefully preparing every order. Because many of the products we sell are fresh and perishable, we are unable to accept general returns. However, if something is wrong with your order, please let us know and we will do our best to make it right.

Damaged, Spoiled, or Poor-Quality Items

If an item arrives damaged, spoiled, or otherwise not in acceptable condition, please contact us within 24 hours of delivery.

Please include your order number and, when possible, a photo of the item. This helps us understand what happened and allows us to address the issue with our team and our farmers.

Depending on the situation, we may offer:

• A full or partial refund for the affected item

• A replacement on a future order

• Store credit

Missing or Incorrect Items

If you are missing an item that you were charged for, or received an incorrect item, please contact us within 24 hours of delivery. We will review the order and issue a refund, credit, or replacement as appropriate. Usually, if an item is missing or needs to be replaced we will contact you with those details before a delivery is made. 

Changes or Cancellations

Because we purchase and prepare fresh products specifically for each order, cancellations or changes should be made as early as possible.

Once an order has been purchased, packed, or prepared for delivery, we may not be able to accommodate cancellations or changes.

Items You Simply Do Not Want

We do not offer refunds for items that are unused simply because you changed your mind or no longer want the product. Please review your order carefully before submitting it.

Refund Processing

Approved refunds will be issued to the original payment method whenever possible. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Our Commitment

We want you to feel confident ordering from us. We understand that fresh produce can occasionally have an issue that isn't apparent when it is packed, and we would always rather hear from you than have you receive something you're unhappy with.

If there is a problem with your order, please reach out to us at jam@avocadotoastca.com and we'll take care of it.